MART Software GmbH, Privacy Policy
Who we are
MART Software GmbH (also referred to herein as “MART” or “we”) develops and commercializes add-ins for Microsoft Excel (our “Products and Services”). Our website address is: https://martforexcel.com.
Introduction
This privacy policy (“Privacy Policy”) describes what information we collect in the use of our Products and Services, how we use that information, and what options we offer you to control your personal data (“Personal Data”). Personal Data means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We will need to process your Personal Data in order to offer you our Products and Services. By using our trial product or by purchasing our Products or Services, you confirm that you have read and understood the End User License Agreement (“EULA”) and this Privacy Policy including how and why we use your information and that your use of the Products is subject to the applicable EULA and this Privacy Policy. If you do not want us to collect or process your Personal Data as described herein, you have several choices including limiting the information we collect on you, or not using our Products and Services.
By downloading and using our trial product, by requesting support, or by purchasing our products or services, you acknowledge that MART Software GmbH will use your information in Germany, where it operates. This Privacy Policy has been updated to comply with the EU’s General Data Protection Regulation (GDPR). Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your Personal Data, may differ from those that apply in the country in which you reside. We will transfer Personal Data only to countries to which we are permitted by law to transfer Personal Data and we will continue to ensure that your Personal Data is appropriately safeguarded.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is a regulation from the European Union (EU) that aims to harmonize data-protection legislation across EU member states by enhancing privacy rights for individuals within the EU. It applies to organizations processing personal data that offer goods or services to individuals in the EU. It also grants EU-based Data Subjects certain rights to control the data that organizations collect on them, and how organizations use that information.
At MART Software GmbH, we are committed to your privacy, whether you live in the EU, or outside of it. This means we believe in data accountability, data consistency and data transparency. As such, we describe how we collect and use your data and how we use technologies to understand how we can better help you.
What Personal Data we collect, why we collect it and how long we retain data
In the course of providing you Products and Services, MART Software GmbH collects and receives Personal Data in a few ways. Often, you can choose what information to provide, but sometimes we require Personal Data from you to carry out certain activities such as download of trial product. This section details the ways in which we collect information from you, how that information is received, details about the information we collect on you and how we use that information.
Trial product
Free trials are provided for the purpose of testing the product before purchase of a license. MART Software GmbH may temporarily store the information that you provided at the time when you requested a free trial and retain it beyond the duration of the trial period to improve your customer experience in the event that you later decide to purchase a product license. This information may include your first name, last name, company name and email address. Should you decide not to purchase a product license your Personal Data will be deleted not less than twelve months after the date of expiry of the product trial period.
Contact support
When you contact our support service through the form in our website or via email, we collect the information that you provide to us – including, but not limited to your name and your email address. MART Software GmbH may temporarily store this information to improve your customer experience in the event that you later decide to contact support again or to purchase a product license. In any case your Personal Data will be deleted not less than twelve months after the date when you contacted us.
Billing information
For Products and Services requiring payment, we collect a billing name and email address. We also collect a billing and shipping address for invoicing purposes. If you elect to pay by credit card, MART Software GmbH may engage a third party to securely process your payment. All payment processing is done through the Payment Card Industry Data Security Standards (PCI DSS) compliant third party e-commerce platform Stripe, Inc., San Francisco, USA (“Stripe”). If customers are paying by a credit card, their card details are vaulted through Stripe’s payment gateway. We receive a confirmation of sale with your name and company details that you provide to them but we do not receive details of the credit card or means of payment. We will only hold Personal Data for as long as there is a business purpose to do so. Personal Data will be deleted not less than twelve months after the date of your last transaction.
Cookies
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies, small text files that are automatically placed on your computer’s hard drive when you access certain websites. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Our website uses functional cookies, which are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work properly. These cookies do not store any personally identifiable information.
Our website uses cookies that allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors explore the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance nor optimise it based on customer experience.
Who we share your data with
We do not and will never sell or transfer your data for reasons other than providing you with a better service on our own websites. All third party services have their own privacy policies in accordance to European GDPR laws. We use various services in order to achieve this including:
Stripe – We use Stripe to process credit card payments and store payment information securely. During checkout, payment information is transferred to Stripe and not stored on our site. You can read the privacy policy of Stripe here.
Google Analytics – We use Google Analytics to analyse visitor statistics, but we do not track personally identifiable information. The retention period for user data in Google Analytics is 26 months. You can read the privacy policy of Google Analytics here. You can opt-out of Google Analytics here.
What rights you have over your data
If you have requested our product on this site, or have left comments, you can request to receive a file of the Personal Data we hold about you, including any data you have provided to us. You can also request that we erase any Personal Data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Forms and emails sent to us may be checked through an automated spam detection service.
Additional information
Data security
Security is important to us and we know it is important to you. MART Software GmbH follows GDPR compliant standards to protect your Personal Data when processing, transferring, and storing your Personal Data, by restricting your Personal Data when we do not need to access it and by keeping your Personal Data only as necessary to perform our legitimate business interests.
Direct marketing opt-out
You may opt-out of receiving MART Software GmbH email marketing materials by using the unsubscribe link in our email communications.
Privacy Policy amendments
From time to time, we may review this Privacy Policy. You will be notified of any material changes via email, or via the posting of an updated version on our website. All changes take effect seven days after the date of our email, or the date on which we posted the modified terms on our website. We recommend that you regularly check for changes and that you review this Privacy Policy when visiting our website. If you do not agree with any aspect of the updated Privacy Policy, you must notify us promptly and cease using our services.
Contact us
If you want to request information about our Privacy Policy you can contact our data controller at data.controller@martforexcel.com
Last update: September 1, 2018